In a special report published on April 5, The NonProfit Times (NPT), a national newspaper covering the business management of nonprofit organizations in the United States, included Better Business Bureau serving the Heart of Texas on its list of best-in-the-nation nonprofits to work for, one of just three Texas nonprofits recognized. Specifically, BBB serving the Heart of Texas was ranked 16th among medium-sized nonprofit organizations.
Rankings on the publication’s 2021 Best Nonprofits To Work For are determined through a series of 78-question surveys targeting employees, managers and outside vendors of nonprofits. Organizations included in the list scored highest, relative to other nonprofit organizations, in leadership and planning, pay and benefits, and culture and communications. Additionally, those listed scored at least 95% in the categories of work environment and overall engagement.
“What is important about this distinction is it allows us, as an organization, to benchmark ourselves against other organizations to see how well we are performing,” said Justin Brookhart, vice president of operations for BBB serving the Heart of Texas. “Anonymous feedback like this gives us the ability to really see unbiased and, hopefully, very candid information that employees may not feel as comfortable sharing with their supervisors. It allows us to know what we are doing well and what we could be doing better.
” NPT categorizes medium-sized organizations as those having 50-249 employees. Among nonprofits of all sizes, BBB serving the Heart of Texas was ranked 40th. NPT reports that a company’s inclusion on the list indicates their response to COVID-19 and diversity, equity and inclusion set it apart from the rest of the participants. While flexible work hours and the ability to work remotely have been beneficial aspects of companies included in the rankings for the past decade, the introduction of the coronavirus pandemic emphasized these managerial decisions. Half of the distinguished nonprofits had 100% of employees working remotely and 87% of organizations offered the option of working remotely.
“Our updated policies are geared toward remote working first, where BBB has historically been an in-person environment,” said Brookhart. “We’ve found that the dedication and passion of our employees required us to build in formal processes to protect our staff from spending all of their time at home working, such as cutting off access to the network after a certain time of the day. For the most part, our staff members enjoy the ability to work remotely. The flexibility it offers accommodates other obligations, such as having children who are going to school online or caring for loved ones with a health issue.
” For more information about Better Business Bureau serving the Heart of Texas, visit BBB.org.
ABOUT BBB: For more than 100 years, the Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2020, people turned to BBB more than 220 million times for BBB Business Profiles on 6.2 million businesses and Charity Reports on 11,000 charities, all available for free at BBB.org. There are local, independent BBBs across the United States, Canada and Mexico.