January 30, 2014
Nacogdoches Main Street & Nacogdoches CVB to host hospitality training for area businesses
Helping make downtown Nacogdoches a “Texas Friendly” downtown will be the goal of an upcoming workshop hosted by the Main Street Program and the Nacogdoches Convention & Visitors Bureau.
The workshop will be led by Main Street Manager Sarah O’Brien and Media and Community Relations Coordinator Jannette Watts. Participants will learn about Nacogdoches' opportunities for tourism development, as well as the basics of customer service.
The workshop will be held on Tuesday, March 11th from 9 to 10 a.m. at the Nacogdoches City Council Chambers, 210 Pilar Street. The workshop is open to anyone interested in sharpening his or her customer service skills.
"In today's hurried society, we sometimes forget how to slow down and treat the customer or visitor with respect and friendliness," said Sarah O’Brien, Main Street Director. "It is so imperative for front-line customer service workers to treat our visitors and customers with a ‘Texas Friendly’ attitude because often those casual experiences are the impressions that people take home with them.”
The program uses curriculum developed by the Texas Agricultural Extension Service. The Texas Friendly program encourages business owners as well as employees to promote hospitality habits when dealing with local customers and visitors.
“We are confident this workshop will benefit not only the individual attendees but also Nacogdoches residents and the many visitors we welcome downtown to the oldest town in Texas each and every year,” O’Brien said.
Class size is limited, and advanced registration is required. To register for the Texas Friendly Hospitality Workshop, call the Main Street Office at 936-559-2573. The cost is free for all “Friends of Main Street,” hotels, restaurants and City employees and $15 for any other interested participants. Participants will be given a certificate upon completion.