Photo: Charlyn and Kevin Horchem, owners of USA Floors-N-More, stand among some of the samples in the showroom.
(Photo by Kathryn Stamy)
More than Floors and Baseboards
By Kathryn Stamy
Intern, Nacogdoches County Chamber of Commerce
“We feel like our customers become family members,” Charlyn Horchem, co-owner of USA Floors-N-More said. “We’ve made a lot of friends who are customers. We get to know them, we do their floors, and we become friends.”
That’s the kind of atmosphere and customer relationship Kevin and Charlyn Horchem strive for everyday at their pride and joy, USA Floors-N-More.
It all started 16 years ago when the couple decided to open their shop in the old Hastings building at 3500 North St. Both Kevin and Charlyn are natives to Nacogdoches and were able to gain customers easily because of Kevin's past job at a furniture store in town where he became acquainted with the charming east Texas community.
"Come by and get reacquainted with Kevin from when you knew him at Lon Mathews Good Housekeeping Furniture on South Street," Kevin joked as he recalled selling several different Nacogdoches residents water beds back when water beds were still popular.
USA Floors-N- More offers services ranging from new construction to remodels of kitchens, bathrooms, full shower installs, counters, backsplashes, even outdoor kitchens…N-More!
“Kevin has done all the floors in my house,” customer Mike Williams said. “They’ve remodeled the shower, and their work is great, their prices are fair, and they did a quality job.”
Along with offering customers multiple services, USA Floors-N-More works hard to get the job done quickly and efficiently. "Within a week, from start to finish, we're done," Kevin said. The family owned and operated business prides themselves on their timeliness along with the quality of the work that they do.
“We have built up such clientele that most of our business comes from repeats and referrals,” Charlyn said. USA Floors-N-More puts the customers first and aspires to make every client satisfied with their work.
“If anyone needs anything done to their house we always refer them to USA Floors-N-More,” Williams said. “You couldn’t ask for any better group of people to get the job done, they are phenomenal.”
The Horchems work jobs throughout the area, within a 100-mile-radius of Nacogdoches, and have increased sales 10 to 15 percent each year.
Charlyn and Kevin consider the job to be a team effort that cannot be done well without communication. Kevin typically goes out to the homes to take measurements while Charlyn works in the shop with the customers to get samples in their hands. The business also includes 3 crews that specialize in their own fields to get any job done properly.
The Horchems are also heavy supporters of the Shop Nac First campaign. “ When you shop at a family owned business, the money stays here,” Kevin said after mentioning the several charities in Nacogdoches the family donates to every year.
“This is our bread and butter, this is our business, this is our baby,” Charlyn boasts as she looked with pride around the large showroom filled with carpet, tile and wood samples.
USA Floors-N-More is a prime example of a business that puts customers above everything and would do anything to make their clients happy.
Visit the USA Floors-N-More Facebook page for more information or call (936) 715-9284.
Other Nacogdoches County Chamber of Commerce members that offer flooring products and services are: