Etech, Inc. wins outstanding corporate citizen award
Posted 09 - 16 - 2010


Nacogdoches, TX - September 16, 2010



Nacogdoches-headquartered Etech, Inc. was recognized this week with the outstanding corporate citizen award from a national trade association.



Etech Inc.’s commitment to its community, both in the US and abroad, was recognized by the American Teleservices Association during their Call Center Compliance Seminar in Orlando, Florida this week.



Etech, a global business process outsourcer, won the outstanding corporate citizen award from the American Teleservices Company. This honor is given to businesses for their philanthropic impact in the community through direct or indirect support of charitable projects. Leaders of the winning company must demonstrate a high level of community spirit and participation, and motivate employees and colleagues to support and participate in charitable activities.



“Etech has always been a leader in serving and giving back to our communities,” said Matt Rocco, Etech’s chief operating officer. “Etech has distinguished itself as a dedicated corporation with a heart towards charitable



activities and an engaged community spirit. No one person owns that mission at Etech. It is a passion lived out by many through community involvement both in the US and abroad.”



During working hours, Etech’s 2,300 employees located across Texas and India assist many leading companies with their customer support activities. This includes inbound and outbound voice services, web chat services, quality assurance and business intelligence. Etech has a proven history of helping companies cost-effectively acquire new customers and maximize profits by servicing and growing existing customers.



During free time, Etech’s management and employees can be found raising funds and swinging hammers for Habitat for Humanity, cleaning up the local highways, participating in food drives, working with underprivileged children through the Glory Gang and much more.



Etech has adopted twelve corporate character commitments that are instilled in and expected of all employees.



They are: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage.



“Although Etech won this award, the clear winners are the communities and organizations that Etech touches,” said Tim Searcy, chief executive officer of the American Teleservices Association. “We’re proud to include Etech



among our members. This award is well-deserved.”



 



About Etech



Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. “We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience,” Rocco said. “We



also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT



scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.”



 



For more information about Etech: www.etechinc.com



For more information about the American Teleservices Association: www.ataconnect.org



 



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