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Etech recognized for commitment to community service
Posted 05 - 05 - 2014



Etech Global Services, a leading business process outsourcer, announced today that they are the winners of the PACE 2014 Technovation Award and Outstanding Corporate Citizenship Award.  The Technovation Award recognizes innovation in products and services within the call center industry while the Citizenship Award is given to companies recognized for its commitment in giving back to each community that it serves.

Etech Global Services received the Technovation Award for their Integrated Customer Engagement (ICE) platform. The platform is targeted for the click-to-chat, email fulfillment, and inbound voice markets utilizing click-to-talk functionality.

Architected for open communications, ICE can integrate with virtually any system using their industry leading SANDRA component. ICE has been created to be incredibly efficient and simplistic by design, but complex in capabilities. This means that very little user training is required so more attention may be focused on the customer experience. 

Of the many unique capabilities released this spring, ICE’s ability to securely capture confidential information directly from website visitors while bypassing security vulnerabilities such as the agent has seemed to garner the most attention.  ICE’s ability to directly interface with backend systems is also being seen as an incredibly powerful efficiency tool.

“As a leading business process outsourcer, Etech Global Services is thrilled to be the recipient of the 2014 PACE Technovation Award,” said Ronnie Mize, Vice President of Enterprise Technology Solutions at Etech Global Services.  “This technology demonstrates our commitment to continually leading the way in call center innovation. “

In addition to receiving the Technovation Award, Etech has been recognized for its community service and support by the PACE (Professional Association for Customer Engagement) organization at their recent 2014 National Convention and Expo.

This award recognizes a company for its philanthropic impact in the community through participation and support of charitable projects. The company must demonstrate a high level of community spirit and participation, and motivate team members and colleagues to support and participate in charitable endeavors.

“Etech has always been a leader in serving and giving back to our communities,” said Matt Rocco, President and COO, Etech Global Services. “Etech has distinguished itself as a dedicated corporation with a heart towards charitable activities and an engaged community spirit. No one person owns that mission at Etech. It is a passion lived out by many through community involvement both in the US and abroad.” 

Etech takes great pride in their community service initiatives and each one of their centers worldwide plays an active role in their respective communities.  Etech’s employees live by 12 Character Commitments which drive their passion for community service.  These commitments are Courage, Creativity, Communication, Humility, Integrity, Positive Influence, Accountability, Adaptability, Teachability, Teamwork, Vision, and Valuing People. Etech is always striving to find ways to give back to their communities.

You can learn more about Etech’s work in their communities online at:

To learn more about ICE or to schedule a demo, visit us online at or go to

About Etech Global Services

Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide.  Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’.  Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible.  These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information:

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